NAPLES, FLORIDA, April 8, 2021: PBS Contractors receives the 2021 Guildmaster with Highest Distinction Award from GuildQuality for demonstrating exceptional customer service within the residential construction industry.
Since 2005, GuildQuality, an Atlanta-based third-party customer satisfaction surveying company, has powered the Guildmaster Award to recognize and celebrate home building, remodeling, and contracting professionals demonstrating the highest level of customer service within the U.S. and Canada.
In determining which businesses received the 2021 Guildmaster Award, GuildQuality reviewed thousands of survey responses submitted by customers of Guildmaster candidates and considered two primary metrics for each candidate: the percentage of customers stating they would recommend the business to a friend and the percentage of customers who responded.
“We always like to think we are doing a good job, but it’s not our opinion that counts,” says Russell Budd, Owner of PBS. “It’s especially meaningful when an independent survey firm validates our past clients’ satisfaction and their overwhelming endorsement of PBS Contractors.”
PBS Contractors achieved a satisfaction score of 99% and a recommendation score of 100% from their customers surveyed by GuildQuality.
For more on the 2021 Guildmaster Award and qualifications, visit www.guildquality.com/guildmaster/