NAPLES, FLORIDA, MAY 12, 2023: PBS Contractors receives the 2023 Guildmaster Award by GuildQuality for demonstrating exceptional customer service within the residential construction industry.
GuildQuality is an independent, unbiased customer surveying company. PBS Contractors uses this service to gather client feedback. The responses to the confidential survey questions help PBS improve the way they do business, improve the way they build, and most importantly, improve the service their clients receive.
The annual Guildmaster Award recognizes home builders, remodeling, and contracting professionals regionally and nationwide that consistently deliver exceptional customer experiences. In order to receive the award, a Guildmember must, at a minimum, achieve both a 90% recommendation rate and a 50% customer response rate.
“Ensuring an exceptional experience for our clients is a primary focus for all of us at PBS,” says Tim Dupre, President & CEO of PBS Contractors. “Being recognized with outstanding results by an independent survey firm is meaningful, and we will continue to strive to exceed the expectation of our clients.”
PBS Contractors achieved a satisfaction score of 95% and a recommendation score of 96% from their customers surveyed by GuildQuality.
For more information about the 2023 Guildmaster Award and the full list of recipients, visit 2023 Guildmaster Winners.
